Return & Refund

Return & Refund Policy

At Merchip8, we’re proud to offer made-to-order apparel — every item is created just for you. While this model allows us to offer more personalized products, it also requires a clear and fair policy regarding returns, refunds, and order changes.

Please read the following carefully before placing your order.

1. Return & Exchange Eligibility

We accept returns and exchanges for all orders, except for items that have been personalized based on customer-specific requests.

All returns and exchanges are completely free – customers will not be charged any additional fees for returning or exchanging items.

To request a return or exchange, please email us at [email protected] with your order number and a brief explanation of the issue.

Return requests must be made within 7 business days of the delivery date. The delivery date is determined based on tracking information provided by the shipping carrier.

Extended Return Window:

  • For orders placed between October 26, 2025 and October 31, 2025, the return window is extended to 10 business days after delivery.

  • For orders placed between December 19, 2025 and December 26, 2025, the return window is also extended to 10 business days after delivery.

To be eligible for a return or exchange, the item must:

  • Be unused, unwashed, and in its original condition

  • Include a valid order number and clear photographic evidence of the issue

  • Be approved by our support team prior to any return or resolution

Please note: We do not accept returns or exchanges for custom-made items that were created based on individual customer personalization requests.

2. Order Modifications

Because orders move into production quickly, we allow limited timeframes for changes:

🛠️ Modify Product Details (e.g. size, color, design):

  • Must be requested within 4 hours of placing your order

  • Email us at [email protected] with your order number and requested changes

📦 Modify Shipping Address or Billing Information:

  • Must be requested within 12 hours of placing your order

  • After this time, the order may already be in fulfillment and cannot be changed

Orders cannot be changed once production begins. Please double-check all details before checkout.

3. How to Request an Exchange or Report an Issue

To report a product issue or request a replacement:

  • Email [email protected] within 7 days of delivery

  • Include your order number, clear photos of the issue, and a brief explanation

  • Our support team will respond within 1–2 business days

If approved, we will:

  • Send you a free replacement, or

  • Issue a refund or store credit, depending on your situation

4. Refunds

Refunds are offered as follows:

  • Full refund or store credit for verified damaged, misprinted, or incorrect items

  • Partial store credit (50%) if we make a mistake and you choose not to receive a replacement

  • Refund method: via PayPal or store credit

  • Processing time: within 1–3 business days after approval

Shipping fees are non-refundable, except in cases of fulfillment error by Merchip8.

5. Cancellations

Orders may be canceled within 12 hours of placement.
To cancel, contact [email protected]

Orders cannot be canceled once production has started.

6. Return Address (for approved returns only)

Please do not return any items without prior approval from our customer support. Unauthorized returns will not be processed.

Return Address:
Merchip8
2300 Emmett Dr
Alexandria, VA 22307
United States

7. Production & Shipping Summary

All items are made-to-order and require:

  • Production Time: 2–3 business days (up to 5–7 during high-volume periods)

  • Shipping Time:

    • USA: 4–7 business days

    • Canada: 7–15 business days

    • International: 10–21 business days

For full details, refer to our Shipping Policy.

8. Contact Us

We are here to help.

Email: [email protected]
Business Address:
Merchip8
2300 Emmett Dr
Alexandria, VA 22307
United States